The customer journey doesn’t end with the sale of a vehicle, that’s just the start. Providing good after-sales service shows your customers you want to build a long-term relationship with them, earn their loyalty and keep their business.
The key to customer retention and winning the client’s heart lies in providing an exceptional level of after sales care that makes you stand out from the competition. This dynamic workshop will help you and your team to excel, rewarding you with increased revenue and customers who return to your dealership time and time again.
During this intensive two day workshop our experienced team will help you discover how to increase your after-sales revenue and improve customer retention. Our modules include:
Language pathways that win business
Best Practice in action
Mind-set – How to think like a winner
Colours – Personality Types
The Ritz Experience – What is world class today
The Difference is people
The power of process
The customer touch points – All roads lead to WOW!
Building raving fans – Customer retention
Handling and converting more incoming calls to appointments
Converting more of my VHC opportunities into bottom line profit
Attendees will be able to:
Become focused on delivering higher levels of customer satisfaction
Become skills driven people with exceptional daily habits
Discover tactics that increase income, defend profits and enhance the customer experience
Create above average results through acquired new ideas, methods and techniques
Communicate better with clients
Improve customer retention
Who is this course for?
After-Sales Managers, Service Managers, After-Sales Advisers, Service Receptionists.
Pricing and Offers
£495.00. Early bird and group discounts still available