Excellence In Aftersales

Training & Development Excellence In Aftersales

Register your interest to receive details of the next available dates for this course.

Classroom Learning

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The customer journey doesn’t end with the sale of a vehicle, that’s just the start. Providing good after-sales service shows your customers you want to build a long-term relationship with them, earn their loyalty and keep their business.

Description

The key to customer retention and winning the client’s heart lies in providing an exceptional level of after sales care that makes you stand out from the competition. This dynamic workshop will help you and your team to excel, rewarding you with increased revenue and customers who return to your dealership time and time again.

Course Overview

During this intensive two day workshop our experienced team will help you discover how to increase your after-sales revenue and improve customer retention. Our modules include:

Language pathways that win business

Best Practice in action

Mind-set – How to think like a winner

Colours – Personality Types

The Ritz Experience – What is world class today

The Difference is people

The power of process

The customer touch points – All roads lead to WOW!

Building raving fans – Customer retention

Handling and converting more incoming calls to appointments

Converting more of my VHC opportunities into bottom line profit

Handling objections 

Course Benefits

Attendees will be able to:

Become focused on delivering higher levels of customer satisfaction

Become skills driven people with exceptional daily habits

Discover tactics that increase income, defend profits and enhance the customer experience

Create above average results through acquired new ideas, methods and techniques

Communicate better with clients

Improve customer retention

Who is this course for?

After-Sales Managers, Service Managers, After-Sales Advisers, Service Receptionists.

Duration

2 Days. 

Pricing and Offers

£495.00. Early bird and group discounts still available

Register your interest to receive details of the next available dates for this course.

Classroom Learning

Live Online

e-Learning

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