Conflict Management

Training & Development Conflict Management

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Do you think your business will benefit by creating a harmonious working environment? Are you confident in dealing with difficult situations? Could conflict in your team be impacting on staff retention?

Description

Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of staff. This highly participative programme analyses the types of conflict that occur, and sets guidelines for managing such situations.

Course Overview

This intensive one-day programme has been specifically designed to instruct Managers and enable them to reach positive resolutions and to cool heated situations.

The workshop will consist of practical interactive exercises to ensure a deeper understanding of real-life situations.

By the end of this workshop, Managers will be able to use techniques that enable them to deal confidently with conflict, disagreement, aggression and other strong emotions.

Course Benefits

After completing this programme, delegates will be able to:

 Define issues and understand the impact on business

 Deal with different types of behaviour

Implement effective communication

Take appropriate action and acquire a stronger sense of being in control

Understand the best use of body language and listening techniques

Understand preferred methods of managing conflict

Change previously unsuccessful responses to more effective ones

Remain calm, detached from the situation, and objective

Manage difficult situations to successful conclusions

Who is this course for?

Managers, HR staff and indeed any member of your team who may have the responsibility of managing conflict in your workplace

Duration

1 Day

Pricing and Offers

£295.00. Early bird and group discounts still available

 

Register your interest to receive details of the next available dates for this course.

Classroom Learning

Live Online

e-Learning

 

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